Conflict Resolution

Conflict is often perceived as being negative, destructive, and undesirable. Many people go to great lengths to avoid or deny conflict even when they acknowledge that it exists. This is because conflict is usually associated with fighting and the creation of a winner and a loser.

Managers often deny or gloss over conflict in the workplace, under the misconception that conflict of any kind is a bad thing.

However, conflict is a natural part of our lives: Individuals and groups within families, organizations, and nations have values, needs, feelings, and resources that differ from another. These differences inevitably lead to conflict in families, groups, and whole societies.

Conflict in itself is not problematic. However it can be destructive if it isn’t successfully channeled and resolved. If handled properly, conflict can highlight problems that need to be rectified, lead to new ideas and behavior, enhance communication, and foster better long-term relationships between individuals and groups.

Conflict Resolution Skillbuilder

The Conflict Resolution SkillBuilder provides an individual with a thorough overview, techniques, and methods to improve in this competency. The 12 page booklet takes the learner through 6 steps: Define, Determine, Develop, Describe, Disclose and Decide

Click here to see a Sample Skillbuilder

Click here for Sample Dealing with Conflict report

50 Activities for Conflict Resolution

Group Learning and Self Development ExercisesTraining Objectives

• Help individuals determine their conflict resolution style

• Determine the role conflict plays in the workplace

• Improve interpersonal communication in the workplace

• Help individuals overcome concerns about conflict Training Methods