Giving Clear Information
The Rationale
In the world of work, managers and supervisors are expected to communicate clearly, concisely, completely, crisply, convincingly, and courteously. Thoughts and information should flow logically and smoothly toward the accomplishment of each message’s purpose. Unfortunately, the free flow of thought from the human brain is rarely this well organized. Often we regret things we said or did not say¼ things that interfered with our objective. Most of us need time to outline a message, whether written or spoken, before we begin to deliver it¼ we need time to “load brain before firing mouth.” In this module, we look at the process of giving information as a carefully planned sequence that moves both parties toward a desired outcome.
Learning Objectives for the Workshop
Participants who attend this workshop will be able to:
- Recognize when comments are and are not relevant to Aim
- Know when to exert high and low Bias in a message
- Identify factors that help or hinder a positive Climate in our communications
- Follow a 3-step process for planning an interaction
- Use a checklist for giving information effectively
- Organize information into a concise, crisp, compelling message
Performance Criteria in the Workplace
Participants who attend this workshop will be able to:
- Apply the ABC’s in interpersonal communications
- Analyze and edit a script of an interview
- Plan an interaction, following a 3-step process
- Prepare a script to show the giving and getting of information
- Organize a written message effectively (combining, sequencing, etc.)
- Evaluate one’s communication skills against 12 criteria
- Rewrite a message to accomplish its objective