Training, Coaching, and Delegating
The Rationale
The quality of work that you personally perform is important to achieving the daily, weekly, and monthly expectations of your manager and your unit. However, taking a broader perspective (as measured in years), the best measure of a manager’s contribution to the organization is the quality of that manager’s team¼ how well people know their jobs and perform them, how challenged they are by new assignments, and how effectively the team members work together. Training, coaching, and delegating are the tools a manager has to build the team and to achieve high productivity on both the personal and the group level.
Learning Objectives for the Workshop
Participants who attend this workshop will be able to:
- Describe via example the 10 principles of training
- Identify and illustrate 3 components of behavior (K-A-S)
- Evaluate their own effectiveness as a trainer
- Identify at least 6 benefits of delegating
- Assess their own personal barriers to effective delegation
- Describe 4 techniques for improving the delegation process
- Evaluate any delegation session against 15 criteria
Performance Criteria in the Workplace
Participants who attend this workshop will be able to:
- Follow a 6-step procedure in planning a training session
- Use a 4-page Training Planning Sheet to accomplish the above
- Break large chunks of information (S) into interactive bits (S-R-F)
- Organize short training sessions according to the S-R-F (“micro”) model
- Apply the Acquisition-Demonstration-Application (“macro”) model
- Overcome barriers to delegating some tasks they now perform
- Follow an 8-step procedure in planning a delegating session
- Use a 4-page Delegation Planning Sheet to accomplish the above