Identifying and Solving Problems
The Rationale
Managers are expected to solve problems promptly and wisely, based on the best available evidence. Unfortunately, most supervisors and managers have never been taught skills associated with problem solving: how to set measurable objectives, collect and evaluate information, separate fact from opinion, identify the problems they face, state and test action plans, and consider alternative steps to solve their problems. Successful supervisors and managers, regardless of the type of organization, possess these skills.
Fortunately, they can be taught. This module is designed to impart the skills for applying a problem-solving process that will markedly improve managers’ ability to identify and systematically eliminate or reduce the barriers that stand between them and their objectives. The course emphasizes analytical skills development, rather than how to follow a simplistic formula or rigid procedure. This leads to a more positive attitude toward problem solving as managers apply their new cognitive skills.
Learning Objectives for the Workshop
Participants who attend this workshop will be able to:
- Identify an 8-step process for identifying and solving problems
- Describe the value of training subordinates in the skills of problem solving
- Define problem, symptom, cause, deviation, evidence, solution
- Evaluate action plans for correcting a specific printing problem
- Examine 5 options for dealing with a problem
- Describe the 2 “Acid Tests” that any plan of action must meet
Performance Criteria in the Workplace
Participants who attend this workshop will be able to:
- State the objectives that are not being met, thus verifying a problem
- Revise or edit objectives so as to meet 5 criteria
- Distinguish between problems/symptoms and hard/soft evidence
- Evolve plans for action that include the “how” as well as the “what”
- Test the plan of action against the criteria of Acid Tests One and Two
- Evaluate and select the action plan with the best cost/benefit ratio
- Evaluate one’s action plan during implementation, fine-tuning as needed
- Apply the 8-step problem-solving process at work and at home