| Q. |
I have heard that testing is not
legal. Is that true? |
| A. |
That is clearly not true. In fact, proper use of good assessments
can provide the most effective documentation of objective
and nondiscriminatory hiring practices. In general, 4th,
5th, and 6th Generation instruments are well validated
for business applications. Most legal issues occur when those
instruments are used inconsistently or improperly.
It is important
to consult with individuals who are knowledgeable in such
applications. Too often companies have failed to gain the
benefits of new assessment technology because of conservative
but uninformed advice. In today's competitive world, businesses
can no longer afford not to explore every possible competitive
advantage. (Legal Issues
with Assessments) |
| Q. |
Won't some people be offended by
being asked to complete a test? |
| A. |
Certainly, but if some people are offended by a company's
sincere and professional efforts to ensure the success of
their employees through effective job matching, it is a small
price to pay for the overall benefits to all employees in
the company |
| Q. |
Aren't there some people who
just don't do well on tests? |
| A. |
The inherent concept in the newest assessment technology
is that all people are good at something, but no one is
good at everything. That includes testing. In general, most
people are anxious about taking any kind of assessment.
This reaction has been conditioned by years in school, where
passing or failing a test determined an individual's class
standing.
Other tests such as driving tests or medical tests
also contributed to this attitude. This is why it is important
to explain the purpose of any test or assessment to all
candidates before it is given. Many of the latest instruments
provide preliminary messages that do exactly that and put
the candidate at ease, whether the instrument is delivered
on the Internet or on paper.
It is important to recognize that people with poor skills
will seldom be enthusiastic when asked to take a test to
measure those skills. People with performance problems will
not be enthusiastic about completing an assessment to see
how their abilities match a particular job. That is exactly
why assessments are a vital part of today's business world.
Effective assessment instruments can identify the critical
areas that people do not want to reveal, but that the business
must know in order to make the best decision. |
| Q. |
Our selection process is rather
long now. How can we find time to fit in any tests? |
| A. |
The use of good assessments tends to collapse the time needed
for selection decisions, not make it longer. Using a 30 minute
instrument such as these enables an employer to effectively
screen out unsuitable candidates before spending substantial
amounts of interviewing time with them.
By focusing the selection
efforts on those candidates that are most likely to succeed,
employers can not only make faster decisions but more accurate
decisions. By accelerating the hiring decision, employers
also become more competitive at capturing talent in their
job market. |
| Q. |
We use recruiters for our key
positions. Finding good people is their job. Why should
we use testing? |
| A. |
Professional recruiters can offer significant advantages
in seeking candidates for many positions, but it is important
to remember these caveats:
- Recruiters get paid for filling positions.
- Recruiters do not get paid for screening out candidates.
- The worst recruiter using good assessments will make fewer
mistakes than the best recruiter who does not use assessments.
By incorporating good assessments into the recruiting process,
you gain the benefits of recruiting professionals and at
the same time, gain insurance against them making a mistake
that costs you money. |
| Q. |
We use a customized interview system
that seems to be effective. Do we also need testing? |
| A. |
Customized interview systems, behavioral event-based interviewing,
targeted interviewing, and competency-based interviewing are
all sound methods for identifying potentially successful job
candidates. Several systems use bio-data surveys to profile
successful employees and then attempt to match interviewees
to that profile.
These programs can be an effective part of
an employer's hiring process, however, they lack the objective
measurement of current assessments. As more people become
involved with the interviewing, the system becomes more vulnerable
to the subjective differences of each individual interviewer.
The process also requires a substantial amount of interviewing
time to accomplish the screening that newer instruments can
do in a matter of minutes. These instruments even provide
behavioral interview questions based on the individual characteristics
of the candidates. By screening candidates before in-depth
interviews, the process is made much more efficient. |
| Q. |
We use an industrial
psychologist. Why should we consider assessments? |
| A. |
Industrial psychologists play an important role by supplying
a professional psychological opinion as a supplement to
many decision-making processes. This can be quite expensive
however. It often makes sense to use an inexpensive assessment
tool, such as FirstViewTM, to screen out unsuitable
candidates before incurring the expense of the psychologist.
Several things must also be clear about the role of the
psychologist:
- The use of an industrial psychologist to supply information
used for a hiring
or placement decision in no way limits the exposure of the
client company to federal and state regulations (e.g. If
that information can be shown to be discriminatory, the
decision can be shown to be discriminatory).
- The psychologist's summary information is only as good
as the assessments used to obtain the initial data. (i.e. A psychologist using First
or Second Generation tools cannot provide Fifth or Sixth
Generation quality information). |
| Q. |
I
want to use assessments to help us hire better people. What
is the best way to do that? |
| A. |
The best answer to that question depends upon many factors,
such as the nature of the employer, the population of job
candidates, the current market conditions, and many more.
|
| Q. |
Can we use assessments with
our current employees? |
| A. |
Of course, you can use assessments in many ways with existing
employees. Good assessment information can help solve performance
problems and improve working relationships dramatically. You
may also use them selectively; it is not necessary to test
as comprehensively as in a hiring situation. See the training
and development section |